Veelgestelde vragen

How do I place an order?

1. Select your desired wines
2. Add them to your shopping cart
3. Proceed to checkout
4. Fill in your delivery details
5. Choose your payment method
6. Confirm your order

What payment methods do you accept?

We accept:

• iDEAL (Netherlands)
• Bancontact (Belgium)
• Credit Card (Visa/Mastercard)

What is the minimum order amount?

The minimum order amount is €25,-.

Where do you deliver?

We currently deliver to:

• The Netherlands
• Belgium

What are the delivery costs?

€4,99, free for orders above €50,-

How long does delivery take?

• Netherlands: 1-2 working days
• Belgium: 2-3 working days

Do I need to be home for delivery?

Yes, someone aged 18 or over must be present to receive the wine and show valid ID.

Why do I need to verify my age?

By law, we can only sell and deliver alcoholic beverages to persons aged 18 and over.

How does age verification work?

1. You must declare you're 18 or over when ordering
2. Our delivery partner will check ID upon delivery
3. Without valid ID proof, we cannot deliver your order

What is your return policy?

You can return unopened bottles within 14 days. Please contact our customer service first.

What about damaged or faulty products?

Please report any damage or cork taint within 48 hours of delivery. We'll arrange replacement or refund.

How should I store my wine?

• Store between 12-18°C
• Away from direct sunlight
• Lay bottles horizontally if corked
• In a vibration-free environment

How long can I store my wine?

This varies per wine. Check the product description or contact us for specific storage advice.

How is my personal data protected?

We handle your data according to GDPR regulations. See our Privacy Policy for details.

What if I have a complaint?

Contact us! We aim to resolve all complaints within 48 hours.